Hong Kong International airport opens “autonomous store”

Today is the official launch of a revolutionary new shopping experience at the Hong Kong International Airport: an autonomous store. Making history as the first of its kind, this groundbreaking store gives passengers more freedom and convenience than ever before. Using state-of-the-art technology, this revolutionary store allows passengers to enter the store, pick up the items they need, and leave without having to waiting in long lines to pay. Passengers can grab and go and be off to their next adventure in no time. Now it’s time to explore this new and innovative shopping adventure!

A Futuristic Shopping Experience at the Hong Kong Airport

Hong Kong Airport has recently released a revolutionary new concept combining the future of shopping with that of air travel. With the incorporation of robotic assistance, customers can now experience a futuristic and groundbreaking shopping experience.

Robots help customers navigate the store and pick items
Purchase items using contactless payment systems
Virtual product display with full product info and videos
AR product previews

The Hong Kong Airport takes shopping to a new level with its innovative robotic assistants that can guide customers to the items they are looking for and also help with some purchase decisions. The robots are equipped with advanced facial recognition technology that utilizes AI to interact with customers and provide store recommendations. In addition, customers are able to make their purchases using contactless payment systems.

Exploring the Autonomous Store Convenience

The world is quickly adapting to new technologies, and the autonomous store convenience is the latest revolution. The concept relies on robotic machines to do the job of a traditional store clerk. All customers need to do is use their phone to enter the store, select the items they need, and place their payment in the designated slot.

Apart from the amazing convenience this introduction of technology affords, there are other important benefits. Shopping can now be done with much less contact and social interaction, making it a safe choice for many during times of disruption. Additionally, there is no need for a busy shopping experience. Customers can simply enter the store, get what they need, and leave; all with minimal waiting time.

Contactless Shopping – no need to worry about interacting with others
Ease of Use – no need to wait in the checkout line
Speed– get what you need quickly and easily

Robots and AI Enhancing the Airport Shopping Experience

Airports around the world are becoming increasingly populated, as more travelers than ever are using the bustling hubs to begin their journey. With longer wait times, rising costs and limited space, airports are considering and investing in technologies to keep passengers entertained, enhance their service and make the shopping experience more enjoyable. Robots, artificial intelligence and augmented reality are some of the creative ways airports are entertaining and engaging passengers.

Robots are offering passengers personalized product recommendations and giving them package delivery updates. U Airport Robot created by Naver Labs, for example, provides passengers with concierge services and shopping recommendations right at the doorstep.
AI-enabled kiosks and monitors are providing travelers with personalized product recommendations, interactive advertisements and better navigation within airport shopping centers. Kiosks can display product packaging, store information, such as product price, locations and sales history.
Augmented reality is offering passengers an immersive shopping experience. It can be used to deliver virtual product demonstrations and engaging in-store promotions, while utilizing passengers’ face and movements while they shop.

From robots accompanying customers to augmented reality stores, the airport shopping experience is no longer mundane and forgettable. It is becoming more engaging and interactive than ever before, paving the way for a new level of customer service.

A Glimpse into the Future of Shopping

As technology continues to advance, it is inevitable that the way we shop will evolve as well. Shopping in 2021 certainly looks a little different than that of just a few years ago.

For starters, there has been an increasing emphasis on contactless and digital shopping experiences. Consumers can now purchase their products online and have them delivered right to their doorstep. This allows shoppers to purchase goods without having to leave home and visit a physical store.

Artificial Intelligence: AI is being used by many retailers to provide a more personalised experience, as well as better target customers with product recommendations.
Robotics: Robotics could be utilized in warehouses and stores to help manage inventory and help with the pick and pack process.
Augmented Reality: AR provides a more interactive shopping experience, where shoppers are able to virtually “try on” clothes, shoes, jewellery and more to help make more informed purchasing decisions.

These are some of the ways technology is already already transforming the retail sector, and this trend is likely to continue in the years to come. Shopping in the future is sure to be an entirely new experience, and a revolutionary new way of shopping.

As Hong Kong International Airport moves closer to a fully automated future, the potential applications of this new autonomous store are endless. While not all airports can be expected to make the same leaps and bounds, the success of autonomous technology in Hong Kong could perhaps set the tone for autonomous services everywhere. Either way, the future looks bright and with such technological advances, your airports trips need never be the same.