Raffles Cambodia Appoints Cluster Director of Sales & Marketing

The golden sands and glittering landscapes of Cambodia beckon adventurers and sun-seekers from far and wide, and now travelers of all types can experience this wondrous country in even more luxurious ways. Raffles Hotels & Resorts have appointed a highly experienced professional, Phillipe Lavenant, as their Cluster Director of Sales & Marketing to oversee their three iconic properties. This appointment will ensure an unforgettable journey in a destination renowned for its tropical beauty, cultural heritage, and gastronomic delights.

1. Raffles Cambodia Appoints New Cluster Director of Sales & Marketing

Raffles Hotels and Resorts is delighted to announce the appointment of Mr. Jean D’Cunha as the Cluster Director of Sales & Marketing for the Raffles Properties in Cambodia – Raffles Grand Hotel d’Angkor, Raffles Hotel Le Royal and Raffles Alumni Benefits.

Blessed with an innate understanding of Cambodia’s rich culture and decades of experience in the hospitality industry, Jean is the perfect candidate to steer sales and marketing for Raffles in Cambodia. He brings with him a congress of knowledge acquired from his global experience of working in countries such as Mauritius, India, China, Indonesia and Singapore.

He began his career in the hospitality sector at the Oberoi Hotels & Resorts in India, overseeing regional sales & e-commerce.
His prior experience also includes serving as Director of Sales & Marketing at the Landmark Singapore, Raffles Hotel Beijing and Raffles Jakarta.
He holds a diploma from the School of Hotel Management in India.

In his role as Cluster Director of Sales & Marketing at Raffles Cambodia, Jean will be leading the entire sales & marketing team and specializing his efforts towards devising strong sales strategies to further strengthen the yearly growth of Raffles’ properties in Cambodia.

2. Expanding Professional Expertise in Cambodian Hospitality Industry

The hospitality industry in Cambodia is economizing at a rapid rate. Professionals in this area can boost their skills and move forward by combining their talents with the newest strategies and technologies.

Travelers and guests wish to have a unique experience and to be covariant of an upgraded level of service. Thus, to stand out from competitors, hospitality professionals in Cambodia can stay ahead by embracing the following:

Broadening their knowledge in customer service and hospitality management.
Developing technical skills in property management systems.
Getting versed in social media and online marketing.
Studying current trends both domestically and internationally.
Diversifying hospitality activities and offerings.
Learning how to make use of innovative techniques such as artificial intelligence and robotics.

It is essential for hospitality professionals to take initiative and invest in their skills to stay competitive in the dynamic Cambodian market. With up-to-date consummate skills and knowledge, they can deliver exceptional service and hospitality and attain success in their field.

3. Introducing the New Cluster Director of Sales & Marketing

We’d like to introduce the new Cluster Director of Sales & Marketing, Ms. Alexandra Stone!

Ms. Stone comes to us with a wealth of industry expertise and a glowing reputation. From her successes as a former Branch Manager at a large global corporation, to her varied experience in digital marketing, she is the perfect person to lead our Sales & Marketing team.

Ms. Stone’s leadership style is characterized by her enthusiasm for success and innovation. She has a can-do attitude and is never shy about taking risks. Her striving for excellence and commitment to making an impact make her the ideal candidate for the role.

She brings with her an array of unique skills, such as:

Industry insight and acumen
Expertise in developing robust sales & marketing strategies
Experience with modern digital marketing technologies
Superb people management skills

Ms. Stone is a breath of fresh air, and we look forward to her insights and contributions to the team. With her leadership, we are sure that our Sales & Marketing team will reach new heights.

4. Enhancing Guest Experiences at Raffles Hotels & Resorts in Cambodia

Raffles Hotels & Resorts in Cambodia understand the importance of providing guests with a unique and memorable experience. The chain’s guest practices reflect that:

Unrivaled Service: Raffles offers the highest level of service and personal attention to all guests. The staff is friendly, attentive, and always willing to tailor services to suit individual needs.
Late Check-Out: Raffles knows that it’s just as important to enjoy the last moments of a stay. Guests are offered a complimentary late check-out feature to ensure optimum flexibility in departing the hotel.
No Extra Charges: Keeping unnecessary charges to a minimum is part and parcel of the Raffles experience. Ineternet access, access to the gym and pool, and many other services are provided without extra charge.
Gift Registry:Those looking for the perfect experience for their special someone can register with Raffles for the perfect gift solution. Enjoy activities at multiple hotels, spa services, and more.

A stay at Raffles is an unforgettable journey that captures the essence of life in Cambodia. From the moment a guest checks in until the moment they check out, Raffles ensures that the experience is personalized like no other.

Everyone knows that Raffles Cambodia is a brand known for its innovation and excellence, and with the appointment of the new Cluster Director of Sales & Marketing, their position in the hospitality industry will continue to be solidified. With the new team member, Raffles Cambodia is sure to take their customer service to the next level and keep customers coming back for more!