InterContinental Group Hires GMs in Los Angeles & Tel Aviv

The InterContinental Group is expanding its global reach with the recent hires of two renowned General Managers in Los Angeles and Tel Aviv. These new appointments represent a commitment from the world-renowned hospitality group to spread their luxury brand to new corners of the world.

1. InterContinental Group Welcomes New GMs to an Expanding Family

InterContinental Group is proud to welcome two new General Managers to its growing family, at the helm of two of its most successful properties – the InterContinental Dallas and the InterContinental Taipei. The hard-working, experienced duo of Will Matthews and Lauren Liu are taking the reins to move these popular destinations to the next level.

Matthews and Liu bring the perfect balance of industry know-how and creative, inquisitive minds to the organizations. Dedicated to crafting unforgettable experiences for hotel guests and associates alike, they bring a wealth of hospitality knowledge. Some of their key skills include:

• Customer Service: Both Matthews and Liu have substantial experience in creating welcoming, warm and customer-centric environments
• Marketing and Communications: Matthews and Liu know how to effectively reach and engage the target audiences of each brand they are managing.
• Leadership: Having successfully managed different properties for the InterContinental Group in the past, their leadership style is highly effective and supportive.

InterContinental Group is delighted to have the two General Managers join the team and looks forward to leveraging their expertise in order to create exceptional stay experiences for their guests. Hotels are more than just places to spend the night – they evoke emotions and sensations that begin and grow long before a guest ever sets foot inside the doors and Matthews and Liu by their side, InterContinental Group is making this a reality.

2. An Inside Look at InterContinental’s Plans for Growth

As a premier global hospitality group, InterContinental has a strong focus on a strategy for growth. At the heart of this philosophy is the commitment to meticulous executions and a focus on innovation. Here, we take a look at three ways InterContinental is driving the business forward:

• Growing Global Presence: InterContinental’s goal is to become the leading global hospitality brand. With its network already at over 4,800 properties in over 100 countries, the company is continuing to expand, strategically attracting international travelers with quality accommodations and modern amenities.
• Targeting Specific Markets: InterContinental is focused on organic growth and expanding its presence in particular markets such as China and India. After premiering InterContinental Global Residence in Shanghai, the company opened its first site in India in 2019. InterContinental plans to use this geographical expansion as foundation for building a strong brand presence.
• Continued Investment: InterContinental is investing in further development, renovations, and strategies designed to bring new guests into their widespread network. The company is focusing on enhancing the holistic guest experience, leveraging technology to create a customized, personalized approach to hospitality.

The overarching strategy is to create a winning combination of professional marketing and unparalleled service. With new openings, customer retention, and continued investment, InterContinental is poised to leads its field of global hospitality.

3. Experiencing Los Angeles & Tel Aviv Through the Eyes of Their New GMs

As the new general managers for two cities of different cultures and customs, Los Angeles and Tel Aviv, new GM’s Mary and Joe have encountered both the struggles and triumphs of a working life in each city. Below, we’ll explore Mary and Joe’s unique journeys:

Los Angeles: Mary has always loved the hustle and bustle of hustling and bustling city life. From the bright lights of downtown, to the sandy beaches near LAX, Mary quickly embraced the energy which the city of Los Angeles had to offer – and in doing so was able to climb up the corporate ladder quickly too. She experienced the city’s many nuances first-hand, and soon learned how LA has to offer an array of different types of fun – from celebrity-filled red carpets, to secret jazz bars ineffable neighborhoods.

Tel Aviv: For Joe, his move to Tel Aviv was less of a change of scenery, and more of a homecoming. Prior to his role as Tel Aviv’s GM, Joe had lived in the city for many years and already had a deep knowledge of its customs and culture. From cafe-hopping in Jaffa, to people-watching in the city center, Joe was more than familiar with the unique manner in which Tel Avivites live – the bougainvillea-filled alleys in the Neve Tzedek neighborhood, the charming festival committed. With such a deep-rooted understanding of the city, he was able to take a different approach to managing it, and it’s working!

4. What InterContinental Group Has in Store for the Future

InterContinental Group is looking to continue to grow in the future. Their goal is to provide the best possible customer journey for their guests around the world. Here are some of the projects they have in store:

• Technology: InterContinental Group is pushing to introduce cutting-edge technologies throughout their hotel chain, such as incorporating virtual reality experiences into their hotel stays.
• Innovations: They’re creating innovations that make life easier for their guests, such as using touch-screen devices in place of traditional check-ins.
• Sustainability: InterContinental Group is working to make their hotels as eco-friendly as possible, utilizing materials that reduce environmental impact.

InterContinental Group is also working to promote a positive culture through their hotels. This means finding ways to give back to the communities they are located in, as well as engaging in initiatives that promote diversity, inclusion, and respect. They are also seeking to create more diverse and unique experiences for their guests, to ensure a memorable stay.

At the InterContinental Group, the hiring of new GMs for both Los Angeles and Tel Aviv is a great step forward in creating a global team capable of delivering stellar hotel experiences for guests from around the world. With this expansion, the possibilities for growth seem endless. Here’s to an even brighter future for the InterContinental Group and its many talented teams!