September 10, 2023 InterContinental Group Hires GMs in Los Angeles & Tel Aviv The InterContinental Group are paving the way to a more connected future, as they announce the hiring of two new General Managers to oversee operations in Los Angeles and Tel Aviv. This is an exciting step forward in a world where communication and interaction have become increasingly globalised, allowing the InterContinental Group to provide their clients with even better services. 1. InterContinental Group’s Expansion: GMs for Los Angeles and Tel Aviv InterContinental Group is moving forward with its expansion plan with two new appointments – General Managers for iconic locations in Los Angeles and Tel Aviv. The double appointment provides an exciting opportunity for the hotel family to grow with these two exceptional cities. Leading the Los Angeles efforts will be Tanya Johnson, a seasoned industry expert with over 20 years of experience in luxury hospitality. Her expertise and passion for excellence make her a valuable asset to the InterContinental Group. As for Tel Aviv, resident GM Abigail Johnson brings in extensive hospitality and customer service experience, making her suited for the task of delivering a modern and cutting-edge hotel experience. Both appointments signify an exciting phase of growth for the chain. Tanya Johnson – GM for Los Angeles Abigail Johnson – GM for Tel Aviv 2. Insider Look at InterContinental Group’s Strategy The InterContinental Group’s strategic focus is on innovation, customer experience, and operational excellence. They are focused on delivering unique, unreplicated experiences to their customers, while at the same time enhancing operational efficiency through technology and data. Their innovative approach to their hospitality portfolio has led to increased customer loyalty, new ways of engaging guests, and agile service models. They have developed their own technology platform, which leverages data to improve their properties’ service and operations. The platform enables an integrated approach to providing customer experiences and managing hotel operations. Customer experience: Leveraging data and technology to craft personalized experiences for their guests. Operations: Streamlining processes and measuring performance to ensure efficient and effective operations. Innovation: Developing new offerings to meet the changing needs of their customers. Their focus on technological advancements and customer engagement has positioned InterContinental Group to be at the forefront of the hospitality industry. With the right strategy in place, they are set to remain a leader in the hospitality space for many years to come. 3. International Recruitment Efforts Yield Success for InterContinental Group It has been a remarkable year for InterContinental Group. Its international recruitment efforts have paid off, producing successful results in both the short-term and the long-term. The group cast a wide net, targeting countries all around the world, from Europe to the Americas. The focus of recruitment was on service, hospitality, and communication skills. Potential employees needed to demonstrate enthusiasm, responsiveness and flexibility, and a strong customer service ethic. The diverse network of potential hires resulted in an experienced, knowledgeable, and multicultural workforce. The international recruitment efforts led to a number of benefits for the InterContinental Group. These included: Increased Productivity: The added staff enabled the group to increase output and sales, while streamlining delivery. More Buyers and Sellers: With a wide selection of potential employers, InterContinental Group was able to negotiate better deals for buyers and sellers. Enhanced Royalty Program: A global workforce enabled InterContinental Group to extend its loyalty program to new countries and cultures, deepening relationships with customers. The InterContinental Group’s international recruitment efforts have proved to be highly successful. The vast quantity and quality of talent it has attracted has allowed the group to reach new heights and to create long-term value for customers. It is a strategy that other businesses can learn from. 4. A Global Partnership Across Two Cities: Los Angeles & Tel Aviv Exploring Mutual Ideas Through Shared Innovations As two of the world’s most vibrant cities come together to forge a forward-looking global partnership, Los Angeles and Tel Aviv join forces to reach mutual goals. Bridges are being built not only between two cities but also between two cultures and two halves of the world. There’s something extraordinary about how this partnership could empower and inspire both cities to explore their creative boundaries. What’s on the surface is only the tip of the iceberg. Behind each wave of collaboration lies a wealth of opportunities to foster innovation and growth. Together, LA and Tel Aviv are engaging in specific projects that highlight areas of mutual interest while developing mutual understanding. These include: Investment in joint research initiatives Shared efforts on urban development Cross-city cooperation on entrepreneurial activities Collaboration on digital transformation By focusing on mutual objectives and common goals, LA and Tel Aviv can move beyond mere conversations and into action-planning. This partnership seeks to forge a new path and elevate two of the world’s most forward-thinking cities in the process. Welcome to the world of InterContinental Group’s new GMs in Los Angeles and Tel Aviv – a world filled with amazing opportunities and endless possibilities. It is a true representation of the exciting global linkage between two of the world’s most influential cities. We can only wait to see the incredible success that each of the newly hired GMs will bring to InterContinental Group. Share this:TwitterFacebookLike this:Like Loading... Related Luxury Travel Tips