InterContinental Group Hires GMs in Los Angeles & Tel Aviv

The InterContinental Group is creating a global network of experienced hotel professionals with the strategic hires of two General Managers (GMs) in Los Angeles and Tel Aviv. The newly appointed GMs will be responsible for overseeing and ensuring excellent hospitality service at their respective locations, allowing the InterContinental Group to influence more markets and reach new levels of success.

1) InterContinental Group Brings on New Global Managers

The InterContinental Group is proud to announce the arrival of four new global managers to help expand its operations across the world. Representing various regions of the world, the quartet brings a unique assortment of skills and experience to the crucial role.

These newly-minted executives will be tasked to apply their expertise and direct the InterContinental Group’s vision in their region. Here’s a quick look at the impressive talent we’ve welcomed aboard:

• Irene Lin from Asia – Lin brings numerous awards in customer services and operations, possessing an eagle eye for new initiatives and reorganizing structures.
• Sebastian Pieters from Europe – Pieters is an experienced strategist and mediator with a knack for finding creative solutions to complex problems.
• Izzy Delacroix from Americas – Delacroix shines in project planning and monitoring worldwide, boasting more than three decades of industry experience.
• Max Long from Oceania – Long is a tech wiz, modernizing existing systems with new platforms and handling data with expert precision.

2) Finding the Perfect Fit in Los Angeles & Tel Aviv

Making a move to Los Angeles or Tel Aviv can seem like a daunting task — cities that have bustling businesses, distinct cultures, and seemingly countless housing opportunities. But with a few tips, the perfect fit can be found.

• Research: Before venturing to either city, exploring each one’s neighborhoods is a great way to lay the groundwork. Taking the time to understand the cultural nuances, affordability, commute distance, and lifestyle of local areas can provide a better sense of where to land.
• Spend a Weekend: Once you’ve identified neighborhoods of interest, the next step is to spend a weekend walking the streets and chatting up locals. Nothing beats a personal encounter as it provides an up close-and-personal sense of what a neighborhood entails.

At the end of the day, it’s important to remember that where you live has an immense impact on your lifestyle — it’s worth taking the time to find the perfect fit. And with some thought and preparation, living in either Los Angeles or Tel Aviv will no doubt be an adventure to remember.

3) InterContinental Group Sets its Sights on Setting a Gold Standard in Customer Service

Smooth Sailing Ahead in Customer Satisfaction

InterContinental has always sought to make a lasting impression with their exceptional customer service, and the group is constantly striving to make the experience of staying at their hotels even better. Newly implemented initiatives like their Guest Engagement program and employee engagement strategies have set the stage for an elevated customer service experience.

Through the Guest Engagement program, InterContinental is deepening their commitment to understanding their customers’ needs and offering personalized solutions. Their employees are empowered with resources to address any situation and go above and beyond to make a lasting impact. With their dedication to customer service, InterContinental is bringing a Gold Standard level of hospitality:

• Adopting a culture of flexibility to make sure guest needs are met promptly and with care
• Taking a hands-on approach to understanding customers’ individual preferences, from dietary requests to room preferences
• Prioritizing the guest experience in everything they do, from setting up special events to offering services tailored to their guests’ needs

InterContinental remains at the forefront of customer service excellence and has consistently set the benchmark. As they continue to take strides towards creating a seamless experience, the Gold Standard is sure to stay in place.

4) Expanding the Group’s Reach Across the Globe

As a company, we recognise the importance of being international. That’s why we devote a considerable amount of resources to expanding our reach across the globe. We consider this a priority that can’t be ignored if we’re to remain competitive.

We employ a variety of methods as part of our global growth strategy, such as:

• Developing relationships with overseas suppliers and distributors. This helps us access the extended markets that our suppliers and distributors serve, and can provide us with invaluable resources, such as information about changing global trends.
• Researching new markets. We undertake thorough market research to identify and target markets which are suitable for potential expansion. This is necessary for understanding the dynamics and protocols of any market you may decide to enter.
• Utilizing our online presence and resources. Thanks to our online presence, we can extend our reach to potential customers abroad in a cost effective manner.

We recognise that those overseas are an integral part of our company’s success, and this is why expanding our business beyond our borders is a priority for us.

The InterContinental Group continues to build its presence in Los Angeles and Tel Aviv with these recent hirings. With experienced GMs now in place, there is no doubt that the Los Angeles and Tel Aviv teams will build upon their success and deliver the exemplary service they are known for on a global scale.