InterContinental Group Hires GMs in Los Angeles & Tel Aviv

The InterContinental Group has recently expanded its hospitality reach to two cities; Los Angeles and Tel Aviv. The group has taken on a new challenge, bringing on General Managers to manage the beautiful resorts they will be introducing in these two cities. This is an exciting new chapter for the InterContinental Group, and a revealing exploration of what makes these signature cities special.

1. InterContinental Group Expands Horizons with New GMs

The InterContinental group is expanding their horizons with the appointment of two new General Managers. Clara Kermode and Aiden Davenport have been named the acting GMs of two of the most luxurious InterContinental properties in the UK. Their appointments come with the steady rise in demand for top-tier hospitality services in the region.

The two new GMs come with a wealth of experience and knowledge in the hospitality industry, ensuring that InterContinental properties in the UK will reach their fullest potential. From overseeing operations to making sure staff are well equipped to satisfying discerning guests, Clara and Aiden are determined to make sure the InterContinental name resonates in the area. They will put in place the necessary procedures and policies that will bring these properties to the forefront of the global hospitality industry.

At the top of their priorities will be:

• Enhancing customer service
• Upskilling staff for improved service quality
• Creating lasting relationships with guests
• Continual renovation for the highest standards

Clara and Aiden are passionate about making sure guests have the best possible experience when they stay with the InterContinental group. Their focus on customer service, staff development, and collaborative solutions to common challenges will guarantee that the properties thrive and become renowned around the world.

2. Hospitality Leaders Take the Reins in Los Angeles and Tel Aviv

In two of the world’s great cities, the leadership of major hospitality entities is transcending expectations and drawing international attention. Los Angeles and Tel Aviv have become hubs of change and innovation, both borrowing generational talent from around the world to modernize their respective industries.

• Los Angeles: Ritz Carlton, world renown for their luxurious stays and relaxation in posh settings, has recruited Michael Coffin as their new EVP and COO. Coffin brings a fresh perspective to the prestigious brand, having attended the esteemed Cornell Hotel School and spending three decades working for iconic names like Disney and the Mandarin Oriental. He is utilizing his extensive experience alongside the modernity of the Ritz Carlton to provide a one-of-a-kind experience for their guests.
• Tel Aviv: In this bustling metropolis, Accor Hotels has appointed Guy Ackerman as their Chief Operating Officer for Israel this month. With a professional background in banking and a career over a decade long in the hospitality sector, he has held prior positions with Sotheby’s and Ascott and is expected to bring a timeless level of service and expertise to Accor Hotels in Tel Aviv.

These two creme-de-la-creme professionals are excited to shape the landscape of their respective hospitality sectors, leveraging both traditional methods and cutting-edge technologies to give clientele the best possible experience. Millennials and generations beyond are expected to directly benefit from their efforts. All in all, these two cities are on their way to becoming global tourism standards.

3. Setting the Standard for Widespread Global Presence

When it comes to gaining a widespread presence on a global scale, setting the standard is key. For companies and brands attempting to grow their presence in a foreign market, making sure the message is tailored to the environment is essential. Here are some of the most important elements that must be considered when establishing a presence:

• Knowledge of the Market: It is essential to understand the cultural nuances and needs of a foreign market. Making sure the message is tailored and relatable is key to creating a lasting impact.
• Localized Website and Social Media Presence: Having a website that is designed with a localized look and feel is important for connecting with customers and influencers from a foreign region. In addition, make sure to create social media profiles that are specific to a particular region.
• Create Brand Partnerships: Seize the opportunity of creating relationships with localized brands and organizations to strengthen presence in unfamiliar markets. Offering exclusive deals or joint ventures could further demonstrate commitment.

Setting the standard for a global presence takes time, patience, and perseverance. However, with carefully crafted strategies aimed towards understanding a particular foreign market, a lasting presence can be established with the right steps.

4. A New Era of Quality Service Begins Now

The dawn of a new era of customer experience is here. With the emergence of tech-savvy systems, it’s now easier than ever for companies to offer more personalized, responsive service to their customers. It’s time to take customer service to the next level, and there are ample opportunities available to do just that.

• Harness technology: Utilize the power of modern technology such as AI chatbots, automation and virtual assistants to reach out to customers with quick and efficient service.
• Personalize service: Collect customer data in order to provide tailored service that addresses the individual needs of customers.
• Reward loyalty: Show appreciation to customers for their ongoing loyalty through rewards, discounts and bonuses.

A new era of quality service is here. By leveraging the latest technologies and technologies, companies can offer their customers a customer experience that’s both efficient and personal. By proactively reaching out to customers and responding to their individual needs, companies can take service to the next level – and elevate customer care to a level never seen before.

The InterContinental’s growth is only the latest in a series of positive steps from the hospitality giant, elevating it to even greater heights of luxury and service for its guests. With the newest GMs in Los Angeles and Tel Aviv, the InterContinental Group is offering amazing experiences for clients from all over the world. It’s time to get lost in luxury and explore the luxurious delights that the InterContinental Group has to offer.